SISGEO: Geotechnical Instrumentation Manufacturing Company

CUSTOMER SATISFACTION - TECHNICAL ASSISTANCE

Following a policy of an always greater clarity and opening towards its own customers, Sisgeo has decided to publish the last six-months data regarding Customer Satisfaction.
These data are collected after invoicing of each order through an on-line module which is sent by e-mail.

	SERVICE JUDGEMENT The graph shows the evaluation given by the Customer to the various features of the technical assistance process (from 1=awful to 10=excellent) and the importance of every phase of the process (1=little, 2=medium, 3=much).
	IMPORTANCE EVALUATION ON SERVICE JUDGEMENT The graph shows if the resources used by the Company are well-balanced and if the technical assistance services meet the Customer satisfaction.
	TOTAL JUDGEMENT The graph shows the average values given by the Clients to the technical assistance process and final opinion on Sisgeo.
	CUSTOMER LOYALTY and WOM These two graphs show respectively the percentage of Customer who will probably ask for another Sisgeo service and the percentage of Customer who would suggest Sisgeo services to other colleagues/companies (Word Of Mouth – WOM).